We’re just as excited as you are about your order! Here’s everything you need to know about getting your Katünaa items delivered right to your door.
SHIPPING RATES & DELIVERY TIMES
We offer standard shipping worldwide. Shipping rates and delivery times will be calculated at checkout based on your location.
Once your order is processed, we’ll send you a tracking number so you can keep an eye on your package’s journey.
Standard shipping usually takes:
Within Colombia : 3-5 business days
International : 10-21 business days
Need it faster? Reach out to us at info@katunaa.com, and we’ll see what we can do to expedite the process!
PROCESSING TIME
We aim to ship out all orders within 2-3 business days.
Please note: For custom-made items, processing might take a little longer, but we promise it’ll be worth the wait
INTERNATIONAL SHIPPING
We ship to most countries around the world, but international shipping times may vary.
For international orders, customs fees, duties, or taxes might apply, depending on your country’s regulations. These fees aren’t covered by Katünaa, so please check with your local customs office for details.
If your package gets lost or damaged in transit, contact us right away at info@katunaa.com. We’ll work with the shipping provider to resolve the issue and make sure you’re taken care of.
Please make sure your shipping information is correct when placing your order. We can’t be responsible for packages shipped to incorrect addresses.
WHAT IF SOMETHING GOES WRONG?
If you have any questions or need further assistance, don’t hesitate to reach out to us at:
Email: info@katunaa.com