WHERE DO YOU SHIP FROM?
All orders are shipped from our office in Bogotá, Colombia.

WHERE DO YOU SHIP TO?
We ship worldwide, bringing our handcrafted pieces from Colombia to your doorstep.

SHIPPING CHARGES
We offer standard shipping on all orders to the US, Canada, and the Americas. For orders from other regions, shipping costs will be calculated at checkout based on your location.

DELIVERY TIMES
Most of our products are handmade to order by artisans across Colombia, so production times can vary based on materials and complexity. For estimated production times, check the product page or feel free to email us at info@katunaa.com—we’re happy to assist! Once your order is ready, shipping typically takes:

• Americas: 7-12 business days
• Europe: 10-15 business days
• Rest of the world: 12-20 business days

DUTIES & TAXES
Orders may be subject to import duties, VAT, or taxes at the receiver's expense. These fees vary by country, and we’re unable to calculate them in advance. If a shipment is refused, the customer is responsible for the original shipping fees, import charges, and return costs.

RETURNS & EXCHANGES

All sales are final, and we currently do not accept returns or exchanges unless an item arrives damaged.

If you have any questions about a product, including its dimensions, materials, or finish, please contact us at info@katunaa.com before placing your order. We are happy to provide additional information or clarification.

DAMAGES, DEFECTS & ISSUES

We take great care in producing and packing every order. If your order arrives damaged, please contact us at info@katunaa.com within 48 hours of delivery, including photographs and a description of the issue, so that we can review and assist you.

HANDMADE VARIATIONS & DIMENSIONS

All Katünaa pieces are individually handcrafted by artisans using traditional techniques. As a result, variations in dimensions, shape, color, texture, pattern, and detailing are inherent to the handmade process and are not considered defects. Dimensions provided on our website, line sheets, and product descriptions are approximate and intended as a general reference, and individual pieces may vary from the stated measurements.

If exact dimensions are critical to your project, please contact us before placing your order so we can discuss the available specifications and production possibilities.